If you have any difficulties, you can contact technical support. We set ourselves the task of promptly and efficiently answering questions. In order for your request to be more efficiently processed, we offer the following sequence of actions:
- Check out our Knowledge Base. It often happens that the question you want to ask has already been discussed. For convenience, the questions are categorized and grouped by type.
- Try to ask your question in the website search, perhaps there is already an answer in articles, news ...
If you did not find the answer, you can:
- Get support in personal account on the site;
- Contact us by phone: +380 (68) 196 8830, +380 (50) 374 9540.
Technical support for CashFront programs
Our programs do not require constant technical support and, accordingly, subscription fees. For occasional support of program users, or provision of additional services, the CashFront company offers several options for interaction between the company's specialists and users.
Users can contact the company's employees as needed, paying for the services received according to the current hourly rates. Different types of work have different complexity and duration, so we offer our users two tariffs: UAH 300/hour and UAH 200/hour.
The first rate - 300 UAH/hour:
- updating one program base to a new version (carried out remotely). If there are more databases, the update is carried out at a rate of 100 UAH/base for each database;
- reinstalling the program (for example, after reinstalling the operating system);
- transfer of the application database from one computer to another;
- work on setting up a database for network computers (except for the initial installation of the network version at the time of purchase);
- setting up and connecting a website for a cafe.
The second rate - 200 UAH/hour:
- setting up templates for printing documents, price tags and labels, receipts and others;
- training new employees in technologies for working with the program and equipment;
- checking the integrity of the program database after PC crashes and other problems;
- reconfiguring the network, checking its operability;
- setting in the POS printer program;
- consultation on working with a program with a remote connection to a user's PC;
- other works not covered by this list.
Customer support is remote. You will be able to contact our technical specialist, and he will help you deal with the situation on your computer. At the same time, the safety of your confidential data is guaranteed 100%, since only you can initiate a connection to our office, you can easily track all the actions of the technical support engineer on the screen of your monitor, and you can forcefully terminate the communication session at any time.
A specialist’s visit to a user’s object is possible in Chernivtsi, Ukraine.
On weekends and holidays, technical support is provided to users only in emergency situations (for example, the program does not work when the SQL server service is running).
Payment for services is made at a rate of UAH 300/hour for remote connection to the user's PC.
For assistance, please call +380 (50) 904 6503.
We are always happy to hear your opinion and wishes on improving our interaction. Write, call, come - we will be glad to communicate with you!
For remote connection, an access program must be installed on your computer: